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Solution
u
Click the refresh button next to the vCenter Server hierarchy in vCenter Chargeback.
The refresh button is displayed only if there is a change in the vCenter Server hierarchy and the Hierarchy
Manager tab is refreshed.
The tab can be refreshed by user actions, such as clicking another tab of the application and then clicking
the Manage Hierarchy tab.
Installer Throws the SQL Driver Not Found Error
When installing or upgrading vCenter Chargeback, the installer throws an SQL driver-related error.
Problem
The vCenter Chargeback installer fails and displays a Connection Failed error with the following message:
Reason for failure:SQL JDBC Driver not found.
Cause
You might be running the installer from a shared location on the network.
Solution
1 Copy the installer files on to the local machine.
2 Run the installer from the local machine.
The installer fails if run from a remote location. An alternative is to map the shared location of the installer
to a network drive and then run the installer.
LDAP Server Configuration Fails
You can configure LDAP over SSL by selecting the Enable LDAPS option when configuring the LDAP server
in vCenter Chargeback.
Problem
Adding or modifying an LDAP server in vCenter Chargeback with the Enable LDAPS option selected fails.
vCenter Chargeback throws the following error:
Could not establish connection with the LDAP server
'ldaps://
LDAP_IP
:
LDAP_Port
' because of SSL error.
Cause
An earlier attempt to run the keytool command for adding a certificate to the keystore or modifying the
keystore password might have failed.
Solution
1 Restart the vCenter Chargeback service.
2 Run the keytool command to install the certificate downloaded from the LDAP server.
3 Configure the LDAP server in vCenter Chargeback with the Enable LDAPS option selected.
Chapter 10 Troubleshooting vCenter Chargeback
VMware, Inc. 135
- EN-000429-00 1
- 2 VMware, Inc 2
- Contents 3
- 4 VMware, Inc 4
- About This Book 5
- 6 VMware, Inc 6
- What Is Chargeback 7
- 8 VMware, Inc 8
- VMware, Inc. 9 9
- 10 VMware, Inc 10
- Hardware Requirements 11
- Software Requirements 12
- Networking Prerequisites 13
- Other Software Prerequisites 14
- Preinstallation Checklist 14
- Install vCenter Chargeback 15
- 16 VMware, Inc 16
- IP Address 17
- Host Name 17
- 18 VMware, Inc 18
- Cluster Installation 19
- 20 VMware, Inc 20
- Installation_Folder 22
- Host_IP_Address 22
- Load-Balancer_Port 22
- Server_Instance_Name 22
- VMware, Inc. 23 23
- Upgrading vCenter Chargeback 25
- Upgrade vCenter Chargeback 26
- 28 VMware, Inc 28
- Data Collector 29
- Download Data Collector 30
- VMware, Inc. 31 31
- 32 VMware, Inc 32
- VMware, Inc. 33 33
- VMware, Inc. 35 35
- Upgrade the Data Collector 36
- Uninstall vCenter Chargeback 37
- 38 VMware, Inc 38
- Activate the Application 39
- Configuring Generic Settings 39
- Edit the SMTP Server Setting 40
- Set Log Level 41
- Managing LDAP Servers 42
- Edit the LDAP Server Setting 43
- Managing vCenter Servers 44
- VMware, Inc. 45 45
- 46 VMware, Inc 46
- VMware, Inc. 47 47
- Managing Data Collectors 48
- View Data Collectors 49
- Enable Data Collector 51
- Disable Data Collector 51
- Delete Data Collector 51
- 52 VMware, Inc 52
- VMware, Inc. 53 53
- 54 VMware, Inc 54
- Manage Report View 55
- 56 VMware, Inc 56
- Managing Attributes 57
- 58 VMware, Inc 58
- Roles, and Permissions 4 59
- 60 VMware, Inc 60
- Managing Roles 61
- Administrator Role 62
- Hierarchy Manager Role 63
- Report Generator Role 63
- No Access Role 64
- Create a Role 65
- Modify a Role 65
- Managing Users 66
- Creating Users 67
- Create a LDAP User 68
- Create a LDAP Group 69
- Modify a User 70
- Delete User 70
- VMware, Inc. 71 71
- 72 VMware, Inc 72
- IP address 73
- 74 VMware, Inc 74
- VMware, Inc 75
- .csv file 76
- Format of the CSV File 77
- View a Chargeback Hierarchy 78
- Add a vCenter Server Entity 79
- 80 VMware, Inc 80
- VMware, Inc. 81 81
- Delete a Chargeback Hierarchy 82
- Assign Attributes 82
- VMware, Inc. 83 83
- Share Virtual Machine Cost 84
- VMware, Inc. 85 85
- 86 VMware, Inc 86
- Chargeback Cost Elements 6 87
- Chargeable Computing Resource 88
- Base Rate 88
- Rate Factor 89
- Fixed Cost 89
- Billing Policy 90
- VMware, Inc. 91 91
- Managing Cost Models 92
- Create a Cost Model 93
- 94 VMware, Inc 94
- Modify a Cost Model 95
- Managing Fixed Costs 96
- Create a Fixed Cost 97
- Modify a Fixed Cost 98
- Delete a Fixed Cost 98
- Managing Cost Templates 99
- Modify a Cost Template 100
- Delete a Cost Template 100
- Managing Billing Policies 101
- Edit a Billing Policy 102
- Delete a Billing Policy 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- 106 VMware, Inc 106
- Generating Reports 7 107
- 108 VMware, Inc 108
- Generate a Cost Report 109
- Generate a Usage Report 110
- Chapter 7 Generating Reports 111
- VMware, Inc. 111 111
- 112 VMware, Inc 112
- Scheduling Report Generation 113
- Scheduling Parameters 114
- Schedule Report Generation 115
- Reschedule Report Generation 116
- Remove a Schedule 116
- Email a Scheduled Report 116
- VMware, Inc. 117 117
- Managing Reports 118
- Archive Report 119
- Schedule Report 119
- Email Report 120
- Managing Archived Reports 121
- Email Archived Report 122
- Delete Archived Report 123
- Report Dashboard 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- Monitoring System Health 8 127
- 128 VMware, Inc 128
- Administration Utilities 9 129
- Generic Scripts 130
- Space Calculation Scripts 131
- Data Purging Scripts 131
- Troubleshooting Utility 133
- Sessions 134
- Chargeback 134
- LDAP_Port 135
- Database 136
- Information 137
- Displayed 138
- Unable to Add an LDAP Server 139
- VMware, Inc. 141 141
- 142 VMware, Inc 142
- Unable to Email Report 143
- Installation_Directory 144
- VMware, Inc. 145 145
- 146 VMware, Inc 146
- VMware, Inc. 147 147
- 148 VMware, Inc 148
- VMware, Inc. 149 149
- 150 VMware, Inc 150
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