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NOTE Jobs for VCM Patching-managed machines appear in the Patching Job Manager, not the VCM Job
Manager. Locate these jobs at: Patching > Administration > Job Manager. Click VCM Patching
Administration > Job Manager > Pending Response to locate jobs that are currently awaiting approval.
Click VCM Patching Administration > Job Manager > Running or VCM Patching Administration >
Job Manager > Scheduled to locate approved jobs that are currently running, or are scheduled to run.
Further Reading
Refer to Customizing VCM for information on how to customize for your environment. Each of these
areas regarding customization also applies to VCM for Service Desk Integration. You can also read
Maintaining VCM after Installation for important information regarding additional data retention settings
and database maintenance steps which should be taken.
When using VCM for Service Desk Integration, refer to the Help for specific task information. To access
the Help, click the Help button, located on the Portal toolbar.
Getting Started with VCM Service Desk Integration
VMware, Inc. 211
- Copyright 2
- Contents 3
- Getting Started with VCM 69 4
- VMware, Inc. 5 5
- 6 VMware, Inc 6
- Index 253 7
- 8 VMware, Inc 8
- Updated Information 9
- 10 VMware, Inc 10
- About This Book 11
- 12 VMware, Inc 12
- Preparing for Installation 13
- Use Installation Manager 14
- Understand Tools Installation 15
- Collector Services Account 16
- VCM Remote Virtual Directory 16
- Server Authentication 17
- 18 VMware, Inc 18
- Windows Machines 19
- 20 VMware, Inc 20
- Installing VCM 21
- Using Installation Manager 21
- 22 VMware, Inc 22
- Best Practices 23
- 24 VMware, Inc 24
- Set the vcmuser Password 25
- Configure DHCP 25
- Configure TFTP 27
- Create Windows Boot Image 28
- Import Windows Distributions 30
- VMware, Inc. 31 31
- Collector 32
- VMware, Inc. 33 33
- 34 VMware, Inc 34
- VMware, Inc. 35 35
- Confirm Stunnel Configuration 36
- VMware, Inc. 37 37
- 38 VMware, Inc 38
- What to do next 40
- 44 VMware, Inc 44
- Configuration Manager 45
- Back up Your Databases 47
- Back up Your Files 47
- Back up Your Certificates 47
- Migration Process 48
- Environment 49
- 50 VMware, Inc 50
- VMware, Inc. 51 51
- Upgrade Process 52
- After You Upgrade VCM 53
- 54 VMware, Inc 54
- VMware, Inc. 55 55
- 56 VMware, Inc 56
- ESX 2.5 5.1.3 57
- 58 VMware, Inc 58
- VMware, Inc. 59 59
- Understanding User Access 61
- Starting and Logging Onto VCM 62
- VMware, Inc. 63 63
- General Information Bar 64
- Portal Toolbar 64
- VMware, Inc. 65 65
- Select: If you want to: 66
- Where to Go Next 67
- 68 VMware, Inc 68
- 70 VMware, Inc 70
- VMware, Inc. 71 71
- Discovering Windows Machines 72
- VMware, Inc. 73 73
- 74 VMware, Inc 74
- Licensing Windows Machines 75
- 76 VMware, Inc 76
- VMware, Inc. 77 77
- 78 VMware, Inc 78
- VMware, Inc. 79 79
- 80 VMware, Inc 80
- VMware, Inc. 81 81
- 82 VMware, Inc 82
- VMware, Inc. 83 83
- 84 VMware, Inc 84
- VMware, Inc. 85 85
- 86 VMware, Inc 86
- VMware, Inc. 87 87
- 88 VMware, Inc 88
- VMware, Inc. 89 89
- Job Status Reporting for WCI 90
- Running Reports 91
- 92 VMware, Inc 92
- VMware, Inc. 93 93
- 94 VMware, Inc 94
- VMware, Inc. 95 95
- Adding UNIX/Linux Machines 97
- Licensing UNIX/Linux Machines 98
- VMware, Inc. 99 99
- 100 VMware, Inc 100
- Getting Started with VCM 101
- VMware, Inc. 101 101
- 102 VMware, Inc 102
- VMware, Inc. 103 103
- 104 VMware, Inc 104
- VMware, Inc. 105 105
- 106 VMware, Inc 106
- VMware, Inc. 107 107
- 108 VMware, Inc 108
- VMware, Inc. 109 109
- 110 VMware, Inc 110
- Adding Mac OS X Machines 111
- Licensing Mac OS X Machines 112
- VMware, Inc. 113 113
- 114 VMware, Inc 114
- VMware, Inc. 115 115
- 116 VMware, Inc 116
- VMware, Inc. 117 117
- 118 VMware, Inc 118
- VMware, Inc. 119 119
- 120 VMware, Inc 120
- VMware, Inc. 121 121
- 122 VMware, Inc 122
- VMware, Inc. 123 123
- Discovering Oracle Instances 124
- VMware, Inc. 125 125
- 126 VMware, Inc 126
- VMware, Inc. 127 127
- 128 VMware, Inc 128
- VMware, Inc. 129 129
- 130 VMware, Inc 130
- VMware, Inc. 131 131
- 132 VMware, Inc 132
- VMware, Inc. 133 133
- ESX/ESXi Server Collections 134
- Prerequisites 135
- Procedure 136
- Collect vCenter Server Data 137
- Solution 138
- VMware, Inc. 139 139
- Option Description 140
- VMware, Inc. 143 143
- VMware, Inc. 147 147
- 148 VMware, Inc 148
- Workflow Diagram 149
- Before Collecting Remote Data 150
- VMware, Inc. 151 151
- 152 VMware, Inc 152
- VMware, Inc. 153 153
- 154 VMware, Inc 154
- VMware, Inc. 155 155
- 156 VMware, Inc 156
- VMware, Inc. 157 157
- 158 VMware, Inc 158
- VMware, Inc. 159 159
- 160 VMware, Inc 160
- VCM Patching for Windows 161
- VCM Patching for UNIX/Linux 162
- Minimum System Requirements 162
- VMware, Inc. 163 163
- 164 VMware, Inc 164
- Prerequisite 167
- Acquire the UNIX Patches 172
- Store the UNIX Patches 172
- Running VCM Patching Reports 174
- VMware, Inc. 175 175
- 176 VMware, Inc 176
- Provisioning 177
- Provision Machines Workflow 178
- Collect OS Distributions 179
- Provision Machines 180
- Post-Provisioning Action 181
- Re-Provision Machines 182
- 184 VMware, Inc 184
- Repositories 185
- Package Manager for Windows 185
- 186 VMware, Inc 186
- Install Package Studio 188
- Creating Packages 191
- VMware, Inc. 193 193
- 194 VMware, Inc 194
- Install Packages 195
- 196 VMware, Inc 196
- VMware, Inc. 197 197
- 198 VMware, Inc 198
- Further Reading 199
- 200 VMware, Inc 200
- Extensions for Assets 201
- View Available Fields 202
- VMware, Inc. 203 203
- 204 VMware, Inc 204
- Editing Values for Devices 205
- Modifying Other Devices 206
- VMware, Inc. 207 207
- Integration 209
- 210 VMware, Inc 210
- 212 VMware, Inc 212
- Directory 213
- 214 VMware, Inc 214
- VMware, Inc. 215 215
- 216 VMware, Inc 216
- VMware, Inc. 217 217
- 218 VMware, Inc 218
- VMware, Inc. 219 219
- 220 VMware, Inc 220
- VMware, Inc. 221 221
- 222 VMware, Inc 222
- Running the Setup DCs Action 223
- 224 VMware, Inc 224
- VMware, Inc. 225 225
- 226 VMware, Inc 226
- Active Directory Dashboards 227
- 228 VMware, Inc 228
- VMware, Inc. 229 229
- VMware, Inc. 231 231
- 232 VMware, Inc 232
- Installing the VCM Tools Only 233
- Foundation Checker 234
- VCM Import/Export 235
- Content Wizard 236
- VMware, Inc. 237 237
- 238 VMware, Inc 238
- VMware, Inc. 239 239
- 240 VMware, Inc 240
- VMware, Inc. 241 241
- 242 VMware, Inc 242
- VMware, Inc. 243 243
- 244 VMware, Inc 244
- VMware, Inc. 245 245
- 246 VMware, Inc 246
- VMware, Inc. 247 247
- 248 VMware, Inc 248
- VMware, Inc. 249 249
- To Resolve the Problem 250
- VMware, Inc. 251 251
- 252 VMware, Inc 252
- VMware, Inc. 253 253
- 254 VMware, Inc 254
- VMware, Inc. 255 255
- 256 VMware, Inc 256
- VMware, Inc. 257 257
- 258 VMware, Inc 258
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