VMware VCM 5.3 Guía para resolver problemas descargar pdf (Pagina 9)

The goal for this trial-and-error elimination process is to understand when the undesired behavior occurs

so you can reproduce the behavior consistently and at will. Once you know exactly how to reproduce the

error at any time, be sure to document those steps for future investigation.

Identify External Factors

Sometimes the behavior is seemingly unpredictable and the above method will not succeed in isolating it.

For these types of issues, it is best to take special note of the status of the environment when the behavior

appears. Due to the amount of data processed by VCM, the systems running the database and the main

application are subject to periods of high resource consumption.

System load can be a good troubleshooting indicator when problems arise. When investigating an

undesired behavior, take note of the system load, memory usage, network traffic, time of day, other

running applications, or anything else that may indicate a correlation with the behavior on both the

Collector machine and the Agent machine. For Windows machines, Task Manager should provide you

with this information (as seen in the image below).

General Troubleshooting Guidelines

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VMware VCM 5.3 Guía para resolver problemas Pagina 9