VMware Workstation 7 Manual de usuario Pagina 77

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VMware, Inc. 77
Chapter 3 Learning Workstation Basics
Beforeyoubegin,createasupportrequest.See“RegisterandCreateaSupport
Request”onpage 75.Increasetheleveloflogging,asdescribedin“GatherDebugging
InformationforaVirtualMachine”onpage 75.MakesurethatthelatestVMwareTools
isinstalledinthevirtualmachinestocollectsupportdatafromthegu
estandthatthe
vi
rtualmachinesarepoweredon.
To run the support script from the Workstation user interface
1 SelectHelp>CollectSupportData.
AdialogboxdisplaysallyouropenWorkstationvirtualmachines.
2Checktheboxesforthevirtualmachinestocollectsupportdatafromandselect
Collect.
IfyouselectCollectwithnovirtualmachinesselected,thesupportcollection
scriptcollectsdataonlyfromyourhostmachine.
IfyouselectacheckboxforavirtualmachineandselectCollect,thesupport
collectionscriptcollectsthecurrentdatafromtheyourguestandhost
machines.
ThevirtualmachinemustbepoweredonandhavethelatestVMwareTools
running.VMwarerecommendsthatyouusethisoptiontocollectthecurrent
dataforyo
urguestmachine.
3Addthe.ZIPor.TGZdatafiletoyoursupportrequest.
Run the Support Script from a Windows Command Prompt
RunthisscriptonlywhenrequestedtodosobyVMwaretechnicalsupport.
Beforeyoubegin,createasupportrequest.See“RegisterandCreateaSupport
Request”onpage 75.Increasetheleveloflogging,asdescribedin“GatherDebugging
InformationforaVirtualMachine”onpage 75.
To run the support script from a Windows command prompt
1Openacommandprompt.
2 ChangetotheVMw
areWorkstationprogramdirectory:
C:
cd \Program Files\VMware\VMware Workstation
Ifyoudidnotinstalltheprograminthedefaultdirectory,usetheappropriatedrive
letterandpathinthecdcommandabove.
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