VMware Workstation 7 Manual de usuario descargar pdf (Pagina 78)

Workstation User’s Manual

78 VMware, Inc.

3Runthesupportscript:

cscript vm-support.vbs

Afterthescriptruns,itdisplaysthenameofthedirectorywhereithasstoredits

output.

4UseafilecompressionutilitysuchasWinZiporPKZIPtozipthescriptoutput

directory,andincludethezipfilewithyoursupportrequest.

IfyouarereportingaproblemyouencounteredwhileinstallingVM

re

Workstation,alsoincludetheinstallationlogfile.

OnaWindowshost,thefileisVMInst.log.ItissavedintheTempfolder.Ona

WindowsXPorWindowsServer2003host,thedefaultlocationisC:\Documents

and Settings\<username>\Local Settings\Temp.

Youcanusethecommandcd %temp%tolocatetheLocal Settingsfolder,which

ishiddenbyde

fault.Toseeitscontents,openMyComputer,gotoTools>Folder

Options,clicktheViewtabandselectShowHiddenFilesandFolders.

Run the Support Script from a Linux Terminal Window

RunthisscriptonlywhenrequestedtodosobyVMwaretechnicalsupport.

Beforeyoubegin,createasupportrequest.See“RegisterandCreateaSupport

Request”onpage 75.Increasetheleveloflogging,asdescribedin“GatherDebugging

InformationforaVirtualMachine”onpage 75.

To run the support script from a Linux terminal window

1Openaterminalwindow.

2Runthesupportsc

riptastheuserwhoisrunningthevirtualmachine:

vm-support

Ifyouarenotrunningthescriptasroot,thescriptdisplaysmessagesindicating

thatitcannotcollectsomeinformation.Thisisnormal.IftheVMwaresupport

teamneedsthatinformation,asupportrepresentativewillaskyoutorunthescript

againasroot.

Thescriptcreatesacompressed.TGZfileintheus

er’shomedirectory.

3Includethatoutputfilewithyoursupportrequest.

IfyouarereportingaproblemyouencounteredwhileinstallingWorkstation,also

includetheinstallationlogfile.

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VMware Workstation 7 Manual de usuario Pagina 78